Help & FAQs
Is this a physical wooden product?
No. We sell digital woodworking patterns and guides. No finished wooden piece, wood, tools or other physical materials are shipped.
Which files are included?
Check the individual product description. Formats may include PDF, SVG, PNG, JPG or EPS. Not every pattern includes every format.
How do I access a purchase?
After payment is confirmed, follow the secure download link in your order delivery email. Use the same email at checkout and in your customer account. See Download Help if you need assistance.
Do I need to create an account?
You can use Shopify’s secure email-code sign-in to create an account and view your purchase history. An account is required to use favorites.
How do I reset my password?
Customer accounts use a one-time code sent to your email. There is no password to forget or reset. Request a fresh code from the sign-in screen.
Can I print a larger pattern?
Follow the printing and scaling instructions for the chosen design. When a scalable vector file is included, it can be resized while preserving proportions. Check any test square before cutting.
Can I use these files with a laser?
Only use a file for laser cutting if the product description and instructions support that workflow. SVG availability alone does not guarantee that every cut, bridge or assembly detail is laser-ready.
Can I sell the finished wooden pieces?
Where the product license permits, you may sell finished physical items that you make. The digital files themselves cannot be shared, resold or redistributed. Check the license for your chosen pattern.
Can I share my finished project?
Yes. Contact us if you would like to share photos of your finished make. We will ask for permission before using your photos in our store.
My file is missing or will not open. What should I do?
Keep your order number, check the delivery email and contact us with the filename and a short description of the issue. Do not include card information or passwords.